Atlassian, an Australian IT company, offer training though Atlassian University. However, the use of the term "University" is restricted by Australian law to accredited institutions. So I wrote to Atlassian suggesting they might like to use a more generic term, such as "Atlassian Institute", or make it clear the organisation is not based in Australia, and not a registered university. The reply I received was disappointing (I removed the name to save embarrassing the individual):
02/May/22 5:37 AM
"Hi there, Tom!
Thanks for reaching out to Atlassian, I hope you're doing well. My name is *** from the University Team and I'm happy to help you today!
We do acknowledge honest reviews of those who purchase our products and help us turn things around and try to make this positive public feedback. We do want to preserve the positive perception that we have built over time by respecting the public opinion of our customers, whether good or bad, as this creates a chance for them to be heard.
Your comments have been forwarded to the relevant team to review as we continue to improve our products and make your journey with us better.
Meanwhile, regarding your question, we are currently checking on this with the relevant team. An update will be provided at the soonest.
Appreciate your patience as well as your help in making us further improve our services.
Have a great day and stay safe!
"Wed, 11 May 2022 02:55:39 +0000 (UTC)
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