Wednesday, May 11, 2022

Is Atlassian University Accredited?

Atlassian, an Australian IT company, offer training though Atlassian University. However, the use of the term "University" is restricted by Australian law to accredited institutions. So I wrote to Atlassian suggesting they might like to use a more generic term, such as  "Atlassian Institute", or make it clear the organisation is not based in Australia, and not a registered university. The reply I received was disappointing (I removed the name to save embarrassing the individual):

02/May/22 5:37 AM

"Hi there, Tom!

Thanks for reaching out to Atlassian, I hope you're doing well.  My name is *** from the University Team and I'm happy to help you today!

We do acknowledge honest reviews of those who purchase our products and help us turn things around and try to make this positive public feedback. We do want to preserve the positive perception that we have built over time by respecting the public opinion of our customers, whether good or bad, as this creates a chance for them to be heard.

Your comments have been forwarded to the relevant team to review as we continue to improve our products and make your journey with us better.

Meanwhile, regarding your question, we are currently checking on this with the relevant team. An update will be provided at the soonest.

Appreciate your patience as well as your help in making us further improve our services.

Have a great day and stay safe!

Cheers,
***
Customer Advocate"


"Wed, 11 May 2022 02:55:39 +0000 (UTC)

#### commented:

Hi there,

Our goal is to have your issue/case addressed the soonest time possible. We sent an email two days ago on this ticket but haven’t heard back. If the issue has been resolved, please let us know.

Otherwise, if there will be no response after 7 business days, the ticket will close automatically.

Thank you! 

1 comment:

  1. Didn't get an answer from Atlassian, so I referred the question as to if it is okay for them to operate "Atlassian University" to the Tertiary Education Quality and Standards Agency (TEQSA).

    ReplyDelete