Before moving into education I worked at as a civilian computer policy advisor. This was mostly not about technical details, but working out what was needed, & how the relationships between the people in the organisation were stopping this happening. I try to help the interns I am mentoring, who are working in major government agencies & companies, with this. I talked about it yesterday with Patrick O'Shea for a forthcoming podcast in his "The Versatilist" series.
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