Recently I was asked for the how, what and when of improving the student's satisfaction with courses:
- How: Focus on assessment, course materials and feedback. Student
activities are important, lectures are not.
- What: Small regular assessment items, at least two large assignments,
minimal exams. On-line course materials, with optional lectures.
Feedback with assessment results.
- When: Assessment every week or two, all course notes and assessment
tasks provided before the course starts, mark and feedback within a week
of small assessment submission.
SUGGESTIONS FOR A TYPICAL COURSE
Here are some suggestions I provided for one course (some details omitted, to protect the course designer's feelings):
Better
course materials and more
progressive assessment would improve
course completion rates. It does not matter if a Learning Management System (LMS), or something
else, is used to deliver course materials, provided they are well
designed. Ordinary web pages and Streams are a viable alternative to
Wattle. Using Wattle for all courses would not be a significant improvement.
The assessment, course notes and staff contact details should be most
prominent on course websites. Details of lecture times should not be so
prominent, as students place a low value on lectures and if staff try to
make students attend they sound desperate. All lecture notes and
assessment items should be provided to student at the start of a course
and no changed made, except where errors are found.
Just as there is an examiners meeting at the end of semester, I suggest
a meeting at the beginning of the semester, where the person in charge
of each course presents their course material and assessment design to
their peers. There would then be peer pressure to produce clear,
complete and consistent work.
Some points:
* TRIM COURSE DESCRIPTION:
The
Course Description is a little long. I suggest cutting it by one
quarter to just two paragraphs. The Learning Outcomes are far too long
and I suggest cutting them by half to about four points. They should be
derived from some accepted skills standard, such as (for ICT) the ACS Body of Knowledge, Skills Framework for the
Information Age, or similar and be explicitly covered in parts of the
course notes, workshops and assessment.
The
Indicative Assessment description is misleading. It says there is
almost an equal weighting between
Continuous Assessment and
Examinations. But the assessment page indicates a large end of semester
examination a small mid semester exam and a couple of small assignments.
An alternative assessment strategy would be 20% for each of the mid and
end of semester exams, mid and end of semester assignments and 20% total
for a short lab exercise or quiz each week. However, consideration
should be given to
eliminating the conventional examinations entirely,
as they have little value as an assessment tool.
I suggest having
firm deadlines for all assessment: late submission
should result in a mark of zero, unless special consideration is
granted. Students should be encouraged to submit a draft of each
assignment at least three days in advance, with failure of the student's
computer system (or the institution's computer system) on the day the assignment
is due, not being grounds for special consideration (nor would an
illness lasting less than three days).
Students who have a propensity to
submit work late would quickly learn this was not going to be tolerated
and change their ways (I find this very effective in my
Green ICT course).
* MORE ON STAFF AND ASSESSMENT ON COURSE WEB PAGE:
The web page for the course has a photo which appears to have nothing to
do with the topic of the course. Students like to know who their
teachers are, so I suggest replacing this with ones of the teaching
staff, with links to their bios. In preference to email, provide
Moodle Dialogue or similar. This keeps all correspondence with the student in
one place, so that all teaching staff can see it.
The web pages emphasize attending lectures, but these are the least
useful part of a course (and if you have to beg students to attend
lectures you sound desperate). I suggest providing more details of the
assessment up front, which is what the students consider important.
Labs are a useful educational technique, so I suggest communicating this
to the students by making all labs assessed. Students can submit
material on-line and be marked for it.
* COURSE NOTES NOT LECTURE SCHEDULE:
The
lecture schedule should be replaced with a
course ebook. This
would contain all the notes for the course, provided to the
students at the start of the course. The subtitle "
to be adapted and
refined throughout the course" should be removed, as this says to the
students that the course has not been properly designed.
Lectures could continue to be held, but it should not be assumed that
students attend. Consideration could be given to using a workshop format
with min-lectures, but this would require a
TEAL type room, large enough
to hold all students.
* COURSE BOOK FOR WEEKLY LABS:
I suggest the Weekly laboratories material be inserted in the course
notes under the appropriate topic headings. Having many separate documents creates confusion.
* ONLINE PEER ASSISTED LEARNING:
Peer Assisted Learning (PAL) sounds like a good idea, but I could not understand from the web
page how it was supposed to work. Also this appears to be only a
face-to-face group. I suggest it be extended with
on-line forums.
* CLARIFY DIFFERENCES WITH POSTGRADUATE COURSES:
I had difficulty understanding how the postgraduate version of the same course was supposed
to work. It seems to add more work for postgraduates. That suggests that
either the undergraduate version has less than the usual amount of work
or postgraduate has too much.