I have never had to take a test using online proctoring software. So I tried some practice exams. While just a practice, these brought back a tinge of the terrors I suffered as a student with conventional examinations. That could be lessened if taken with a human invigilator present (something CIT has used for years, in their libraries).
Some minor quibbles:
- The instructions said to click "I agree" but the button said "I accept". That sounds trivial, but such things can induce panic in an already stressed student.
- The same questions in the quiz kept reappearing after I had answered them. This may have been a feature of the examination being used, not the proctoring software, but it was confusing.
- There was no timer I could see indicating how long I had left. I did not dare look at my watch in case this was seen as cheating. Later I was assured there was a timer on screen, but I never noticed it. So it might be worth pointing this out to students. When someone is under stress, their attention narrows. The ATSB recently reported that two pilots landed an aircraft without the wheels down, because they were worried about something else
- I had difficulty getting the camera to accept my image. I had to move a lamp so it shone on my face, which was uncomfortable.
- After completing all questions I could not work out how to get out of the exam. I ended up closing down the browser, which in a real exam would cause additional anxiety.
But I can't imagine being able to sit though more than 30 minutes of this mental pressure. If confronted with it for a small proportion of the course grade (up to about 20%), I would be tempted to skip the exam and hope to pass. Otherwise I might withdraw from the course, or the program (then complain to accrediting and funding authorities).
As an instructor, I would not use such a system for long, high stakes exams, as it would be an unacceptable risk to the health and safety of students. The students were already at risk of mental illness and self harm before COVID-19. They are now at higher risk, and there are better, safer, ways to carry out assessment.
Student well-being is more an issue of those setting the exams, than the technology. These exams could be relatively short, more like a take-home examination, than end of semester one. One issue is when the students can do it. I worry that some examiners are assuming this will be like a paper examination, where all the students take the test at precisely the same time, which will not work well at home. What I suggest is a period of a day, or days, over which students can choose to start their exam.
Take Home Exams? There is a general assumption by academics that assessment has to be in the form of an examination. In fact university rules, and the laws they comply with, allow any form of assessment. The assessment has to be rigorous, but sitting people in a room all at the same time answering the same questions is not the only way, or the best way to do this.
However, if the student can choose their starting time, the usual measures would need to be in place for to make cheating harder. With an online test it is usual to have a question bank from which questions are chosen at random for each student, and some form of plagiarism detection for essays. Otherwise a student could note the questions, and pass these on others doing the exam later, so they could memorize prepared answers.